Refund policy

At ZOLAA, customer satisfaction is important to us. Please review our return policy carefully before placing your order.

30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

  • Item must be unused, unworn, and in new condition
  • Original packaging must be intact and undamaged
  • All original tags and accessories must be included
  • A valid proof of purchase or order number is required

Non-Returnable Items

We do not accept returns or offer refunds for:

  • Change of mind or buyer’s remorse
  • Used, damaged, or altered products
  • Items returned without original packaging or tags
  • Personalized or custom-made products (if applicable)

Return Shipping Costs

  • Customers are responsible for all return shipping costs
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

Restocking Fee

A 25% restocking fee will be deducted from the product selling price for all approved returns.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed to your original payment method
  • Refund amount = Product price minus 25% restocking fee
  • Original shipping charges are non-refundable

Please allow 5–10 business days for refund processing after approval.

How to Start a Return

To request a return, please contact our support team with your order details before sending any item back.

Email: zolaa@zolaa.com.au